Privacy Policy

1. Introduction

Welcome to Laman Auto ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, NRIC number, address
• Financial Information: Employment details, income information, bank statements (for financing applications)
• Vehicle Preferences: Car models of interest, budget range, preferred features
• Account Information: Username, password, profile picture
• Communication Data: Messages, inquiries, and feedback you send us
• Documents: IC copies, driving license, payslips, and other documents submitted for financing

3. How We Use Your Information

We use the information we collect to:

• Process and manage your vehicle financing applications
• Connect you with authorized dealers and financing partners
• Provide customer support and respond to inquiries
• Send you updates about your applications and relevant promotions
• Improve our website and services
• Comply with legal and regulatory requirements
• Prevent fraud and ensure security

4. Disclosure of Your Information

We may share your personal information with:

• Authorized Dealers: To facilitate vehicle purchases and test drives
• Financial Institutions: Banks and financing companies to process loan applications
• Credit Reporting Agencies: For credit assessment purposes (e.g., CTOS, CCRIS)
• Service Providers: Third-party vendors who assist in our operations
• Legal Authorities: When required by law or to protect our rights

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under PDPA

Under the Personal Data Protection Act 2010, you have the right to:

• Access: Request access to your personal data held by us
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal: Withdraw consent for processing of your data
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner

To exercise these rights, please contact us using the details provided below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Financing application data may be retained for up to 7 years as required by Malaysian financial regulations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: